Return and Refund Policy

If you would like to return or exchange your order for any reason, we are here to help! We offer free returns or exchanges within 14 days of your purchase. You can return your product in exchange for a credit, a replacement product or a refund from the payment method used during your purchase.

However, certain exceptions apply to our returns and exchanges policy, as follows:

  • Sale items are neither returned nor exchanged.
  • Items must be returned with their label and in their original packaging,
  • Returned items must not show any signs of wear.

To make a return or exchange request, here is the procedure to follow:

Write to us at the following email address: hoshimo.pro@gmail.com with a subject line: your order number.

    To note :

    Any complaint made outside this deadline cannot be accepted. The return of the product can only be accepted for products in their original condition (packaging, accessories, instructions, etc.).

    According to article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for the following contracts:

    - the supply of goods made to the consumer's specifications or clearly personalized.